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Younimeal Case Study Hero Image

Younimeal

An on-the-go vending solution for uni students to easily access cheap and healthy meal preps.

Practice
Academic
|
Individual Project
Timeline
2024
|
8 Weeks
Roles
Service Design
|
Branding
Tools
Figma
|
Illustrator
|
Photoshop
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1. Context

The Brief

Younimeal was created in response to a brief calling for “a new commercial enterprise in New Zealand, addressing a current, real-world problem.”

Capturing the Problem

In alignment with the brief, I focused on Kiwi university students’ struggles with food security; a problem driven by rising costs and time pressures.

Problem Statement

University students are struggling to access healthy and organic food due to rising costs and time constraints from personal commitments (e.g. academic and work).

Problem in Detail

Healthy Food Insecurity for University Students

Amidst academic pressures, financial constraints and the rise in cost of living crisis, many students struggle to maintain consistent, healthy eating habits.

This often leads to reliance on fast food or skipping meals altogether, compromising both physical and mental well-being.

Through research, I uncovered alarming insights and statistics that revealed these key barriers students face in accessing healthy food, shaping the very essence of this project.

Key barriers to students accessing healthy food...

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Key Challenges

This led me to my design challenge...

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Design Challenge

How might I make healthy and organic food more accessible, convenient and secure for busy university students living outside of immediate family support systems?

And the solution?

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Solution

An on-demand, physical vending machine service for healthy, affordable and convenient meal preps, available directly on campuses.

Younimeal Vending Machine
Younimeal Vending Machine

Solution in Detail

Meal Prep Vending Machine

By leveraging innovative vending technology, popularised in continents like America and Asia as well as rethinking under-utilised indoor campus spaces, Younimeal is perfectly designed for busy student lifestyles.

Placed throughout indoor campus spaces, the machines provide flexible access to fresh meal preps during campus opening hours, offering a self-service solution with weekly rotating menus.

Younimeal’s value proposition in summary...

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How Younimeal Works

And this is how the ordering process works!

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1 of 4

Personalised Buying

Allowing users to set their dietary preferences for a more personalised shopping experience and ability to adjust at any time using the bottom bar.

2 of 4

Info & Deals

Providing users with quick access to kiosk information and special bundle deals available for multiple orders, helping students save money without sacrificing nutrition.

3 of 4

Meal Prep Selection

Users can browse a wide range of meal prep options, viewing each item’s description, ingredients and full nutritional information to make informed choices.

4 of 4

Adding to Cart

Enabling users to easily add or remove items from their cart with familiar interactions and complete their purchase using their preferred contactless payment method.

And after purchase, customers take their meal preps home!

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Purchased Meal-Prep Box

Purchased Meal Prep Box

Curated with fresh ingredients, customers can collect their meal prep boxes from the machine’s automatic open-close compartments upon payment.

Instruction Card for Preparation

Instruction Card for Preparation

Inside also includes a double-sided instruction manual, designed for easy, step-by-step preparation, making healthy eating effortless for busy students.


Dive deeper into how I got to the solution!

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2. Capture

Beginning Steps

I began this project with white paper research into various problems in Aotearoa. As I explored these topics, however, I became increasingly drawn to the issue of healthy food security.

Capturing the Problem

Despite the abundance of food wasted every year in New Zealand, I found that high living costs and supermarket duopolies make nutritious options unaffordable for many, especially university students juggling financial and time pressures.

As a student myself, I saw parts of this struggle reflected around me, where I heard stories of friends hesitant to eat healthy in order to save money. This made the issue feel more personal and appropriate to investigate.

Initial White Paper Research

My research explored how students experience food insecurity:

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Younimeal Research Key Insights

Understanding the Audience

To deepen my understanding of real-life habits, thoughts and experiences of university students in regards to healthy food security, I also conducted a survey with seven respondents.

Food Security Survey

From this survey, I gleaned more key insights:

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Younimeal Survey Key Insights

And by organising my research through affinity mapping...

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Younimeal Research Affinity Map

...I came to a conclusion that suggests:

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Research Conclusion

Students want to eat well but healthy choices feel expensive, inconvenient and time consuming. As a result, convenience wins, even when it compromises well-being.


3. Clarify

Empathising With the Audience

Through previous analysis of my organised research, I further distilled the key themes into core user challenges and needs. This process allowed me to define who exactly I was designing for.

Pain Points & Core Needs

With this understanding, I crafted personas like Alex...

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Alex Persona

...and his current experiences many could relate to:

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Alex Current User Journey Map

4. Conceptualise

Ideating Solutions

Having identified user habits, challenges and needs, I explored potential solutions. I aimed to be as creative as possible while staying grounded in feasibility, drawing inspiration from real-life examples that could inform and support my ideas!

Brainstorming Solutions

Brainstorming Solutions

Refining Solutions

Refining Solutions

From this, I chose one ‘Younique’ solution...

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Vending Machine Reseach

Meal Prep Vending Machine

My chosen solution combines traditional meal preps with vending machines. They will offer quick, affordable and healthy options for students, removing the need for grocery shopping or planning during busy schedules.

Vending Machine Design

Vending Machine Design

The design reduces constant reliance on staff by offering fresh, pre-made meal kits through a self-service kiosk, with restocking based on demand and no need for immediate transactions or in-store management.

Exploring Campus Environments

To determine my idea’s feasibility, I visited university campuses to observe their physical environments. While there were a lack of suitable outdoor spaces, I found many unused indoor areas like hallways and open common spaces that could house the machines and make them easily scalable.

University Campus Field Research

Competitor Analysis

Having come up with the solution, I analysed competitors in the meal prep space, drawing from both professional and customer reviews to uncover strengths and weaknesses. This process helped me shape Younimeal’s unique value proposition to cover gaps and better serve student needs in an already saturated industry.

Younimeal Kiosk Initial Sketched Wireframes

And from Identifying market gaps, I created a business model:

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Younimeal Kiosk Initial Sketched Wireframes

Interface Flow Research

With a confirmed solution, I examined user flows from competitor meal prep apps as well as traditional food-ordering kiosk machines. This helped me identify key strengths to emulate in my designs, but also areas for improvement in creating a better experience for my users.

App Interface Flow Research
Kiosk Interface Flow Research

This research informed my user story map...

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Younimeal Kiosk User Story Map

Which I then translated into sketched wireframes...

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Younimeal Kiosk Initial Sketched Wireframes
Younimeal Kiosk Refined Sketched Wireframes

...followed by an early lo-fi prototype!

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Younimeal Kiosk Lo-Fi Prototype

5. Craft

Usability Testing

Across my lo-fi, mid-fi to hi-fi stages, I conducted three separate series of user test sessions with a total of five participants. While there were notable positives, I gauged insights into key issues and areas for improvement.

Key Pain Points
  • Weekly ingredient list felt unnecessary
  • “Filter” button on top nav bar was unclear
  • Menu was unclear without clear ingredients
  • Certain fonts and buttons were too small
Key Suggested Improvements
  • Make ‘Filter’ function more accessible
  • Add cooking difficulty level and preparation time
  • Make serving size selection as separate screen
  • Include ‘daily intake percentage’ info in nutrition

And with continuous development, I made several key iterations

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1 of 8 Key Iterations

Home Menu Selection

Home Menu Selection Version 1
Home Menu Selection Version 2

2 of 8 Key Iterations

‘Filters’ Button Placement

‘Filters’ Button Placement Version 1
‘Filters’ Button Placement Version 2

3 of 8 Key Iterations

Adding ‘Deals’

Adding Deals Placement 1
Adding Deals Placement 2

4 of 8 Key Iterations

Chosen Menu Overview

Chosen Menu Overview Version 1
Chosen Menu Overview Version 2
Chosen Menu Overview Final Version

5 of 8 Key Iterations

Chosen Menu Ingredients

Chosen Menu Ingredients Original Version
Chosen Menu Ingredients Added Package Ingredients
Chosen Menu Ingredients Added Home Ingredients

6 of 8 Key Iterations

Chosen Menu Nutrition Details

Chosen Menu Nutrition Details Version 1
Chosen Menu Nutrition Details Version 2
Chosen Menu Nutrition Details Final Version

7 of 8 Key Iterations

Order Quantity Selection

Order Quantity Selection Version 1
Order Quantity Selection Version 2
Order Quantity Selection Final Version

8 of 8 Key Iterations

Order Summary

Order Summary Version 1
Order Summary Version 2

Brand Design Systems

Finally, I crafted Younimeal’s visual identity, including grid-based custom logos and illustrations that convey a warm and organic feel. I also selected Pantone colours that met accessibility standards and created a UI guide for the kiosk interface.

Younimeal Brand Assets and UI Guide

And with these stages, the final product was born!

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Younimeal

6. Conclusion

Metrics & Learnings


From the five participants I user tested, 4/5 said they would use this if launched! This indicates that there is strong interest and potential for my project :).


While I genuinely loved working on this project, there are definitely areas I could improve on:

  • I may have spent too much time in the research phase, which could have been more effectively used in iterating more rapidly on the kiosk interface or overall concept in general
  • I wish I had done more usability testing sessions to get more feedback on both the overall UX but also UI decisions

Next Steps


While Younimeal definitely proves my growth as a product designer, I believe there is still much more I can do to push this project further.


If I had more time, I would love to explore...

  • Creating a secondary way of purchasing Younimeals through other experiences like website or apps for pre-ordering
  • Diving deeper into how the vending system would work physically, perhaps through 3D modelling
  • How to make the business more financially feasible and sustainable in the long run
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And... that's a wrap! Time for one more?

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